STORE POLICY
Terms and Conditions
Please read the following carefully. Your use of the Planet Mugs web site (hereby “The Website”) and purchase of the products (where products may include product related services), (hereby "products") on such website, means that you agree to these terms and conditions as set out below (hereby "Terms").
When you place an order for a Product (hereby "order") you are offering to buy the product for the price advertised and stated on The Website as at the time of purchase, subject to The Terms.
When a website user with the intent to purchase a product on The Website, places an order online, Planet Mugs (hereby “The Company),will send that user an email to confirm that the order for the product purchased or about to be purchased has been received. This email confirmation will be produced automatically so that the user has confirmation of their product order details.
The fact that the user receives an automatic confirmation does not necessarily mean that The Company will be able to meet the client order and is not a guarantee of product availability. Once The Company has sent the confirmation email The Company will check product availability against the order placed by the website user. If the product is available, and order details are specific to intended product purchased with the correct product price as advertised at time of sale, this automatic email will be deemed an acceptance or product purchase and will specify delivery details and confirm the price of the Products purchased. If the product is not available, not in stock or not physically accessible, either from supplier or from physical stores, the website user will be informed either by email or telepathically.
Planet Mugs (The Company) may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at it’s sole discretion. If an order is cancelled, any payment made for the products will be refunded in full.
This does not affect your Statutory Rights.
All new orders are deemed separate and each is treated individually.
Shopping on The Website
PRIVACY & SAFETY
WHOLESALE INQUIRIES
The Company shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
The PAIA may be downloaded from: http://www.dfa.gov.za/department/accessinfo_act.pdf
When a user places an order on The Website, the Company may ask the user for certain personal information in order to fulfill delivery obligations on the product purchased. The personal information required may include, but is not limited to the user name, phone number, postal address, email address and the like. All personal information will be treated as a private information exchange between the user and the Company and may be used inter alia for marketing, research, statistical analysis and the like. No personal information of the user will be sold or shared with any third party for marketing or promotional material or purposes. Where personal information is shared with third parties, those will constitute vendors, suppliers, delivery companies or any other third party necessary or needed in order to fulfill the obligation of the Company’s to the user in delivery and purchase of product as specified on the order.
Personal information may be used for, but is not limited to:
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Process the user order
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Provide the user with an up to date, efficient, and reliable service
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Help fraud prevention such as checking card details with The Company credit agency and reserve the right to refuse Orders on suspicion of fraud
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Open and run user account(s)
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Administer prize draws;
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Provide a personalised shopping experience.
By placing an order with purchase or intent to purchase a product the user agrees to share personal information as stipulated above.
PAYMENT METHODS
- Credit / Debit Cards online or in store
- Cash in store
- Instant EFT